ETP Online Privacy Policy
This privacy policy explains how ETP Engine Parts ("we", "us", or "our") collects, uses, discloses, stores, and protects your personal information when you visit or use our website www.ETPOnline.com.au.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (including the Australian Privacy Principles), and applicable international laws such as the General Data Protection Regulation (GDPR) where relevant. By using our website, you agree to the practices described in this policy.
We may update this policy from time to time by posting changes on this page. Please check this page periodically to ensure you are happy with any updates. The date of the last update will be shown at the top.
What we collect
We may collect the following types of personal information:
- Name and job title
- Contact information including email address, phone number, and postal address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys, offers, orders, or inquiries
- Automatically collected data such as IP address, browser type, device information, pages visited, time/date of visits, and referral sources
What we do with the information we gather
We use this information to understand your needs, provide and improve our services, and for the following reasons:
- Internal record keeping and order processing
- To improve our products, services, and website
- To send you promotional emails about new products, special offers, or other information we think you may find interesting (you can opt out at any time)
- To contact you for market research, customer support, or feedback purposes via email, phone, or mail
- To customize the website according to your interests and preferences
- To comply with legal obligations, prevent fraud, or protect our rights
We do not sell your personal information to third parties.
Security
We are committed to ensuring that your information is secure. We have implemented appropriate physical, technical, and organizational measures (such as encryption and access controls) to prevent unauthorised access, loss, misuse, or disclosure of the information we collect online. However, no method of transmission over the internet or electronic storage is 100% secure.
How we use cookies
We use cookies and similar technologies (such as pixels or web beacons) to enhance your experience, analyse website traffic, and provide personalised content (where applicable).
Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you allow). They enable the site's or provider's systems to recognise your browser and capture and remember certain information.
We use these technologies to:
- Identify which pages are being used and analyse traffic data for statistical purposes (to improve the website)
- Remember preferences and tailor the website to your needs
- Support essential site functions (e.g., session management)
We may use third-party services such as Google Analytics, which may collect anonymised usage data. Third parties (including Google) may place and read cookies on your browser or use other identifiers to collect information as a result of ad serving or site usage on our website.
For more information about how Google uses data when you visit sites or apps that use Google services, see: How Google uses data when you use our partners’ sites or apps.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if preferred. Declining cookies may prevent you from taking full advantage of the website. You can also manage preferences via any cookie consent tool we provide.
Links to other websites
Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Controlling your personal information
You have rights regarding your personal information, including (depending on your location and applicable law):
- To access, correct, or delete the personal information we hold about you
- To opt out of direct marketing or promotional communications at any time (via unsubscribe links or by contacting us)
- To restrict or object to certain processing of your data
- To withdraw consent where we rely on consent
- To lodge a complaint with us or a supervisory authority (e.g., the Office of the Australian Information Commissioner at oaic.gov.au)
Whenever you are asked to fill in a form on the website, you may have the option to indicate that you do not want your information used for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with service providers (e.g., for hosting, analytics, or payment processing) who are bound by confidentiality, or as required for legal compliance.
If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
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